FAQ

Frequently Asked Questions

What does your company do?

We are one-stop shop solution when it comes to technology solutions for business. We help businesses in sourcing their hardware e.g laptop, desktop, configure, support and maintain it. We do also provide consulting service to help businesses in automating their business processes with existing software in market and develop new software.

Do you offer 24 x 7 technical support?

We offer 24 x 7 support. After hour support charge is applied if you do need emergency after hour support.

How much do your services cost?

It depends on agreement that you have with us. If you sign up to our monthly subscription support package, you get unlimited remote support. We do charge on hourly rate if you are an ad-hoc customer

What is your minimum charge?

Our minimum charge is 15 min increment. That is why we always recommend our customers to get our engineers to address multiple issues at the same time to save cost.

What does the process look like for new customer?

Our standard process for new customer is as follow:

  1.  Assess –  Detailed Analysis of your current environment, reporting on issues and actionable items
  2. On Board – Initial maintenance activities, projects, and remediation required to stabilize your technology
  3.  Manage – Ongoing delivery monitoring and maintenance designed to keep your business optimized

4.  Protect – Application of industry best practices for security and backup management

5. Optimize – Enterprise class automation technology to keep your infrastructure optimized

Where are your offices?

We have 3 offices. Two offices are in Australia and the other office is in Manila, Philippines. Please go to www.motionwave.com.au/Contact-us 

for our office addresses.

Where can I see your previous completed projects?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Can you help with sourcing out computer hardware?

Yes, we can.